When we collect personal information from you on our website, we follow the privacy principles of (an independent resource mechanism) and comply with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. These are our promises to you:
SBI collects personally identifiable information that you voluntarily provide to us when you register on our Website, complete an order to purchase, sign up for a user name and password to use one of our services, call us by telephone or send us a letter or email. This personally identifiable information may include your name, mailing address, email address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. In addition, when you choose to purchase our services via our Website, this information is used to verify your credit card information. You may browse our Website without supplying any personally identifiable information, but we will need to collect personally identifiable information to process your orders or to send you offers or information that you request.
Contact information for primary complaints intake.
Spare Backup, Inc. has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. Thus, if you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Spare Backup, Inc., you may contact:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
We occasionally conduct surveys, contests, or other promotional programs that involve the collection of personally identifiable information, and we may send promotional emails to such participants from time to time. Participation in these programs is completely voluntary, so that you have a choice whether to disclose the requested information without limiting your ability to place orders for products and services. Information requested may include contact information (such as name and shipping address), and demographic information (such as gender, zip code, or age). Contact information will be used to notify participants of the outcome of such promotions. Survey information may be used or disclosed for purposes of monitoring or improving the performance of our retail, catalog, or Website operations. We generally do not collect information through our Website from children under age 18. If we conduct a special online program that is open to children, children under age 18 will be permitted to participate only with the consent of a parent or guardian or will otherwise be given the opportunity to participate without the need to provide personally identifiable information.
You may decline to receive promotional emails from us. Every promotional email we send contains instructions and an Internet link to opt out of future email promotions. You may also opt-out of promotional emails by sending an email request to email@example.com or by calling us at (775) 392-2181.
You can access selected Personal Information that we collect online by by sending an email request to firstname.lastname@example.org or by calling us at (775) 392-2181. You can correct factual errors in your Personal Information by sending a request to email@example.com that credibly shows the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before making corrections.
To learn more about the Safe Harbor program, and to view Spare Backup’s certification, please visit http://www.export.gov/safeharbor/.
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